FAQ
At Great Pretenders, we want to make sure you have the best service and products for your little ones. These are some of our FAQ’s but don’t be shy, we love hearing from you. Please feel free to contact us directly through email.
Corporate Product Inquiries & Online Ordering
For general inquiries including corporate information, product inquiries, online ordering and questions regarding your online experience, please reach out to our Customer Service Department at:
GREAT PRETENDERS EUROPE HEAD OFFICE
Böttcherweg 28-30
Barmstedt
25355
Germany
FAQ
Shipping
Promotions
Items marked as sale or discounted are not eligible for additional discount codes. Promotions cannot be combined and are subject to change without notice.
Costumes
Absolutely! Our costumes are designed to be worn and loved. They are even machine washable! Wash on cold on a gentle cycle, skip the bleach, drip dry, and lightly iron on low heat if necessary.
Pro Tip: Tulle gets a little wrinkly. Hang your tutu in the bathroom after a warm shower and watch the wrinkles magically disappear!
Capes are the coziest little cold-weather layer! Perfect for twirling over sweaters or jackets while still letting the costume shine through.
And those full-length gowns? They’re secretly magical… they keep little legs warm by hiding pants underneath, so kids stay snug without ever sacrificing style.
We do not use flame retardant chemicals in our costumes. Our designs focus on comfort, safety, and quality materials, so you can feel confident knowing your child is wearing pieces made without added flame-retardant treatments.









