Shipping

Our current processing time is 2-4 business days. Our processing times excludes holidays as they may be effected due to the volume of orders & postal delays. Please note that our processing time is subject to change including events such as sales, promotions and holidays.Due to a high demand during the Holiday season, our distribution centres and carriers are experiencing delays. We are working hard to get you your order as quickly as possible.  We ship all consumer orders in Germany with UPS. After you have placed your order, you will receive an automatically Email from UPS with all related tracking information to follow your shipping. Please note, in the event of postal strikes or delays, Great Pretenders may choose to change carriers to accommodate.We ship directly from our warehouse located inBarmstedt, Schleswig-Holstein in Germany.Please note the ‘Country’ tab at the top of the website allows you to switch between our warehouses in Canada, the USA, and Europe.We do our best to get your items out to you as quickly as possible. If you are interested in placing a wholesale(B2B)order, please contact us directly for more details on shipping and shipping charges.

Returns & Refunds 

Oh no! Sorry to hear you want to return your product. If for whatever reason you are not happy with your purchase, please contact us within 14 days of receiving your order. We will gladly exchange the item(s) or provide a store credit once items are returned to us. Items must be unworn, unwashed and with tags/packaging intact to be considered for exchange. Return shipping costs (to us) are not covered unless we have made an error in your shipment. 

Product Returns

I am generally unsatisfied with the unworn merchandise. How do I return it?

So sorry to hear you’re unsatisfied! Let’s see how we can help! If you would like to return a product that is unworn and still on packaging, you can have your product shipped back to us and we can issue a credit to your account or card. You can also contact us for more details.

 I want to exchange an item. What do I do?

If you’d like to exchange an item that is unworn and still on packaging in the original condition received, you can have your product shipped back to us. Once we receive your product and it has been inspected by our Quality Department, we will contact you to process payment for shipping and have your new item sent to you. 

 What do I do if I have a defective product?

Oh no! So sorry to hear that your product is defective. Let’s see how we can help.

Please contact us about your defective product. You may be asked if it’s off packaging, if you could send images, and the lot number located on the tag in order for us to prevent further defectives.